At Cool Travel Istanbul LLC, we collect only the necessary data to provide our services, including contact information, travel details, and flight numbers. Your data is never sold or shared with third parties for marketing purposes.

Your information is used to coordinate pickups, communicate booking updates, and process secure payments via our partner Stripe.

This policy may be updated periodically to reflect changes in our practices or legal requirements.

For any privacy-related inquiries, please contact us via WhatsApp (+905435485953) or email (info@cooltravelistanbul.com) .

We use cookies to keep the site working and to understand how it is used:

• Essential Cookies: Required for security (CSRF protection) and to maintain your booking session, remembering your route and vehicle selections as you proceed. These cannot be switched off, because the booking flow cannot work without them.
• Preference Cookies: We store a small cookie recording your answer to the cookie banner, so you are not asked again on every visit.
• Analytics Cookies: We store a randomly generated identifier on your device for up to 400 days. It contains no name or contact details, but it is not anonymous: it lets us recognise the same device across visits and build a history of the pages you viewed, how long you spent reading them, the images you opened, the links you clicked, and any booking you started or completed. We use it to see which routes, tours and articles people find useful, and to fix what does not work.
• Booking form progress: While you are filling in a booking, we record your progress so we can see where the process is difficult — which step you reached, the route and dates you chose, the vehicle you selected and the price you were quoted, and the details you enter, including your name, e-mail, phone number and flight number. This is kept even if you do not finish the booking. It is never used to contact you about an unfinished booking, and it is only visible to our own staff. If you would rather it were not kept, switch analytics off using the button below — nothing about your visit is recorded at all in that case — or ask us to delete it using the contact details above.

Analytics are on by default, from your first page view, and you can switch them off here at any time. Switching them off stops all of the above: no identifier is stored, no browsing history is recorded, and the booking form is no longer tracked as you fill it in. Clearing this site's cookies in your browser has the same effect and also deletes the identifier.

Turn analytics off

We do not use advertising or cross-site tracking cookies, we do not sell this data, and we do not attempt to identify you through browser fingerprinting.

To ask what we hold about your device, or to have it deleted, contact us using the details above. Deletion requests are honoured for the analytics history described here; booking records may need to be retained where accounting or tax rules require it.

Welcome to Cool Travel Istanbul, operated by Cool Travel Istanbul LLC. By using our website and booking our services, you agree to the following terms and policies. Please read them carefully before making a reservation.

الحجز والدفع

• Secure Booking: All reservations must be made through our official booking widget, WhatsApp, or phone.
• Instant Confirmation: Upon successful booking, a unique 6-character booking code will be generated and a confirmation email will be sent.
• Payment Methods: We accept online payments via credit cards (processed securely via Stripe) or cash/transfer as specified during checkout.

دقة المعلومات

It is the passenger's responsibility to provide accurate information, including pickup/drop-off locations, contact details, and most importantly, flight numbers for airport transfers. Cool Travel Istanbul LLC is not liable for delays caused by incorrect information provided by the customer.

الخدمة والسلوك

Our fleet is regularly maintained to ensure safety and comfort. We reserve the right to refuse service to any individual acting inappropriately or violating safety regulations provided by our professional chauffeurs.

التغييرات في الشروط

We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the current terms posted on this page.

• 24-Hour Rule: Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
• Late Cancellations: Cancellations made less than 24 hours before the service may not be eligible for a refund.
• No-Shows: If the passenger fails to show up at the designated time and location, the booking will be considered a no-show and is non-refundable.

At Cool Travel Istanbul LLC, protecting your data is our priority. We employ industry-standard security measures to ensure your personal and payment information remains secure.

حقوقك

You may request access to, correction of, or deletion of your personal data at any time by contacting our support team via WhatsApp or Email.

We are committed to complying with all applicable data protection regulations to safeguard your privacy.