Privacy Policy (2025/07/10)
Introduction
Cool Travel Istanbul values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website, https://cooltravelistanbul.com. By booking with us or accessing our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: When you make a booking for airport transfers or daily tours, we collect details such as your name, email address, phone number (including WhatsApp), payment information, and travel preferences (e.g., tour destinations or pick-up times).
- Non-Personal Information: We may collect anonymized data, such as website usage statistics, browser type, and IP address, to improve our services and website functionality.
- Communication Data: Information provided when you contact us via WhatsApp (+90 (530) 126 71 53), email.
How We Use Your Information
Your personal information is used to:
- Process and confirm bookings for airport transfers and daily tours.
- Communicate with you regarding your travel plans, updates, or cancellations.
- Provide personalized services, such as tailoring tour recommendations based on your preferences.
- Improve our website and services through analytics and feedback.
- Comply with legal obligations or respond to law enforcement requests, if required.
Sharing Your Information
We do not sell or share your personal information with third parties except in the following cases:
- Service Providers: We may share your information with trusted partners (e.g., payment processors or transportation partners) to facilitate bookings and ensure service delivery.
- Legal Requirements: We may disclose your information if required by law or to protect the safety and rights of Cool Travel Istanbul, our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., to complete your booking or comply with legal requirements). Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your data.
- Request a copy of the data we hold about you. To exercise these rights, please contact us at:
- WhatsApp: +90 (530) 126 71 53
- Address: İkitelli OSB Mah. Atatürk Bulv. Botaş İş Merkezi Blok No:102 İç Kapı No:18 Başakşehir, İstanbul, Türkiye
Cookies and Tracking
Our website may use cookies to enhance user experience and collect anonymized data for analytics. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described.
Third-Party Links
Our website may contain links to third-party websites (e.g., booking platforms or social media). We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing personal information.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page regularly.
Contact Us
If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us:
- WhatsApp: +90 (530) 126 71 53
- Address: İkitelli OSB Mah. Atatürk Bulv. Botaş İş Merkezi Blok No:102 İç Kapı No:18 Başakşehir, İstanbul, Türkiye
Thank you for trusting Cool Travel Istanbul with your travel needs. We are committed to protecting your privacy and delivering exceptional experiences.
Created at 18:30 – 2025/07/10
